Privacy Policy in Detail
At Nuvei my Capital, we prioritize the protection of your personal data and privacy. Our Privacy Policy aims to clarify the methods we use to process, collect, store, and utilize the data you share with us.
Our Commitments to You Include the Following Principles:
Transparency in Personal Data Processing
We strive to provide you with all necessary information so that you can make informed decisions regarding the processing of your personal data.
Furthermore, if we determine that it’s necessary to provide specific information, we will do so at the most appropriate time and place.
If you have any questions or require clarification, we are here to assist you in accordance with legal terms.
For any inquiries, feel free to contact us at [email protected]. We process your personal data solely in accordance with this policy.
Processing of Personal Data
We process user data for various purposes, including but not limited to:
- Granting access to and use of our platform
- Enhancing user experience
- Optimizing our services (including the website)
- Protecting our rights and interests
- Managing business and administrative activities
- Complying with legal and regulatory obligations
- Understanding your personal expectations
Respecting Data Rights
We are committed to ensuring that you can exercise your rights as the data subject. If you wish to access your personal information, request its modification, deletion, restrict its use for specific purposes, or transfer it to yourself or a third party, you may contact us at any time. We are committed to complying with the law and acting accordingly.
Security of Your Personal Data
While we cannot guarantee absolute protection of your personal data, we assure you that we use various methods and measures to safeguard it.
1. Scope of the Policy
This Policy covers the types of personal data we collect from our customers and how we do so (collection, use, sharing, storage, processing, etc.).
In this section, the term "personal data" refers to any information related to an identifiable person. An identifiable person is one who can be identified directly or indirectly through other information we possess or can access.
The term "processing" refers to any activity related to personal data, including collection, recording, storage, modification, extraction, use, disclosure, authorization, restriction, deletion, or destruction.
We offer our services exclusively to adults (18 years or older). There are no exceptions: minors cannot register with us or access our platform. If we discover that information has been collected from a minor, we will take steps to delete it promptly.
2. When Do We Collect Customer Information?
We collect data when a person:
- Uses our service channels
- Engages in cryptocurrency trading options in demo mode
- Browses our website
- Contacts us
Additionally, in some cases, our customers voluntarily provide us with access to their personal information, or we collect data through analyzing their interactions with our products, channels, and services.
3. Consent for Personal Data Processing
We inform all new users that they are not required to provide us with their personal data. However, if they choose not to do so, we will be unable to offer access to our products and services.
4. What Personal Data Do We Need?
We collect personal data when you use our online platform, browse our pages, contact our customer service, complete forms, among other activities.
We monitor your activity (your current IP address, visit dates and times, the language used, software error reports, and the type of browser used).
However, we only collect personally identifiable information. We are not interested in any other data.
We also access the information you voluntarily provide to be transmitted to third parties, such as your full name, mobile phone number, and email address.
5. Legal Justifications for Processing Personal Data
The Company uses your personal data for a reason, strictly adhering to the relevant legal bases. We process personal information only if reasonable grounds exist according to the law.
The legal bases under which we may collect and use your personal data are as follows:
- Voluntary Consent: The individual has voluntarily consented to the processing. This applies when a user intentionally provides their personal data through our website for sharing with third parties.
- Legitimate Interests: There is a need to process the data in the legitimate interest of the Company or a third party. This may include, for example, improving our operations or products, presenting a claim, or defending it.
- Compliance with Legal Obligations: Data processing is necessary to fulfill legal obligations the Company is subject to.
You may contact us at any time by emailing [email protected] for information regarding our verification process. This will allow you to know if we process your personal information based on the legitimate needs of the Company or a third party.
Reasons Why We Need Your Data:
| # | Purpose | Legal Basis |
|---|---|---|
| 1 | Transfer your current personal data to third parties upon your explicit and voluntary request. | Voluntary Consent |
| 2 | Consider your requests, desires, and/or complaints. | Legitimate Interests Pursued by the Company or a Third Party |
| 3 | Comply with judicial legal obligations or administrative decisions. | Compliance with Legal Obligations |
| 4 | Increase our productivity. | Legitimate Interests Pursued by the Company or a Third Party |
| 5 | Prevent fraud and misuse of our services. | Legitimate Interests Pursued by the Company or a Third Party |
| 6 | Perform actions within our competencies and services. | Legitimate Interests of the Company or a Third Party |
| 7 | Monitor and study current statistics about the resource's performance. | Legitimate Interests Pursued by the Company or a Third Party |
| 8 | Preserve and ensure the security of our interests and rights. | Legitimate Interests Pursued by the Company or a Third Party |